KLEMH

Returns & Exchanges Policy

The customer has the right to exchange and return the item purchased according to the terms and conditions below:

  • To benefit from the return and exchange service, customer must provide the invoice in addition to the bank transfer information.
  • In case of manufacturing defect, the customer has the right to be credited the full amount within 24 hours of receiving the defective product.
    OR
    If you received a defective item, kindly allow us 24 hours to issue your credit.
  • Any purchased item can be exchanged with another one at the same price or higher within 3 days from the date of purchase (the customer bears all the shipping and return costs to the store).
    OR
    If you would like to exchange an item for another at the same price or higher, kindly do it within 3 days of the purchase (you will bear all the shipping and return costs to the store)
  • Refunds are credited back to the customer through a transfer to his account.

According to the E-commerce law, as long as both parties did not agree on another delivery period, the customer has the right to cancel the order and get a refund after 15 days of the due delivery date

The customer has no right to exchange nor return:

Fragrances and personal items after use.
OR
Fragrances and personal items cannot be returned or exchanged after use.

Customer can always exchange items with manufacturing defect, a perfume is considered to be manufacture defective in the following cases:

  • Leaking perfume from the glass
  • Fragrance mist spraying malfunction
  • Shortage in the amount of perfume inside the bottle

 

You may exchange any unopened fragrance in its original condition and unused.
OR
In case of exchange, fragrance must be unopened and unused

اختر عملتك - Select your currency
SAR Saudi riyal
en_USEnglish